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First VP, Acquiring Fraud & Investigations, Personal Financial Services

Posting Date:  18-Nov-2021

Singapore, SG

Company:  United Overseas Bank Limited

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices.

Our history spans more than 80 years. Over this time, we have been guided by our values — Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

About the Department

The Retail function provides Personal and Business Banking customers with financial solutions tailored to their needs. We help them manage their money wisely and meet their financial goals through an extensive range of products and services. These include deposit, insurance, secured and unsecured loans, investment and wealth advisory services.


Personal Financial Services

We design and provide products and services that empower our customers to enjoy greater banking convenience while they extract more value from their money. In particular, we are focused on promoting and developing healthy saving and investment practices across generations.

Job Responsibilities

  • Oversee, drive, and implement fraud risk strategies for the UOB Cards and Payments Products division;
  • Lead and develop the team responsible for (i) merchant risk management, (ii) application fraud, (iii) lost and stolen cards, and (iv) other fraud risk investigations;
  • Lead collaboration with regulators and law enforcement agencies on external initiatives and investigations;
  • Representative for card fraud dispute resolution with customers and FiDReC, where applicable;
  • Resident subject matter expert for risk-relared scheme compliance program (e.g PCIDSS); and
  • Lead review of all third party payment processors and master merchant relationships.

Job Requirements

  • At least 10 years of experience in fraud risk management in the cards or payments industry; digital payment risk management exposure would be a plus;
  • Experience in data and fact-driven approach to drive all fraud prevention and mitigation solutions;
  • Seasoned leader who is passionate about motivating and developing people to maximize their potential;
  • Good understanding of card scheme compliance programs, including, but not limited to, PCIDSS; and
  • Strong cross-functional collaboration and communications skills, driving outcomes through influence and negotiations.

Be a part of UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

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