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VP, Decision Management Solution Team, Group Retail

Posting Date:  20-Nov-2021

Singapore, SG

Company:  United Overseas Bank Limited

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices.

Our history spans more than 80 years. Over this time, we have been guided by our values — Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

About the Department

The Division
Decision Management Solution (DMS) is part of a wider Risk and Decision Management (R&DM) Division that is responsible for developing, implementing and monitoring risk and decision management models for UOB’s Group Retail Bank, which covers exposures to consumers (Personal Financial Services (“PFS”), retail Small and Medium Enterprises (Business Banking (“BB”)), and Private Banking (“PB”) customers. 

Specifically, the division acts as an analytics function of Group Retail segment, e.g. Basel II credit models, retail scorecards, marketing models, pre-campaign analyses, post-campaign evaluation, as well as portfolio analytics, management and reporting. 

The division’s mission is to drive decision making based on value analytics throughout the customer value chain.

The Role

The Bank implemented the Decision Management Solution (“DMS”), for Singapore and progressive roll-out for regional subsidiaries.
In this role, the project team member will anchor for Group Project team to develop the rules configuration, as functional lead for Secured (Mortgage and Auto-loan). On project basis, he/she will participate & guide the assigned Singapore/ subsidiaries’ teams on the DMS rules & solution.  


Main areas include:

1.    Rules Deployment:  Responsible for the execution of rules deployment (analysis of Change Requests, execute changes (configuration), test planning & execution).  
2.    Rules Development & Framework:  To drive and maintain the design & development of the DMS rules framework, used for both Singapore & region.
3.    Support & facilitate a ‘DMS change prioritization forum’.   As the solution supports various types of rules (e.g. business rules, credit / overlay rules, scorecard rules), there will be multiple stakeholders, with different requirements & urgency.  The DMS team member needs to proactively perform analysis on the requests, present findings & recommendation to the DMS team lead, and facilitates the prioritization forum.
4.    Support the DMS team lead in the Solution Governor role:  As a ‘governor’ of the DMS solution, the team handles administrative aspect (e.g. set up and manage solution governance framework) & enhancements to the solution (e.g. change to the data platform, version upgrade).  This includes additional tasks and project support for upcoming DMS upgrade project Y2022-2023


The role is based in Singapore and will report to the DMS team lead. As anchor point of DMS solution for the region (Singapore and across UOB’s overseas subsidiaries in Malaysia, Thailand, Indonesia and Vietnam).,  DMS team member is expected to work closely with the in-country teams or on assignment basis.    

Job Responsibilities

•    Provide support to Head of Analytics Support & DMS team on the development of the infrastructure framework within R&DM, for DMS related.
•    Responsible for rules deployment (via the DMS) – planning, development & executing, testing and monitoring
•    To drive & maintain the design & development of the DMS rules framework & codes, used for Singapore and regional subsidiaries 
•    Identify improvement areas & provide recommendations 
•    DMS Governor
o    To assess actions required for Change Requests, identify & present potential impacted parties, findings & recommendations to DMS team lead
o    Establish governance process, e.g. ensuring entry / exit criteria is in place & adhered to
o    Support ‘DMS prioritization forum’ (current monthly CR meeting with stakeholders)
    Perform relevant analysis to facilitate the discussion / decision process
    Co-ordinate with the forum members and affected task force
    Present to stakeholders and/or senior management on the assigned topics
o    Be the main contact point of DMS users for the change requests and other ad-hoc DMS related queries, as  first line of contact for the DMS users.  
o    Owner of DMS user manual (regular update)
o    Co-ordinate changes to the DMS e.g. change of data model, version upgrade, release plan
•    Rules deployment
o    Develop & maintain DMS configuration specification
o    Translate business requirements to the configuration specifications (through close interactions with business users)
o    Perform configuration of the DMS & DMS-UAT testing
o    Develop and maintain relevant documents (e.g. test scope, test plan, test scenarios, test results, and entry / exit criteria)
o    Lead and/or participate in discussions, problem investigation and issues resolution process, including regular update to DMS Lead
•    Manage stakeholders / buy-in process
•    Provide ad-hoc support (as ‘Group role’) to the regional team
•    Provide regular updates to Head of R&DM Analytics Support & DMS, Head of R&DM and senior management on key developments and issues.


Job Requirements

•    Undergraduate degree in a relevant program. 
•    Experience in Rules Development & Coding with Experian Power Curve or Experian Suite solution for Credit Origination (PCSM) / Customer Management (PCCM) will be preferred. 
•    Experience in Decision Management Engine (e.g. Blaze, Triad, and Probe) is a strong advantage.  
•    Exposure to IT systems and implementation projects
o    An appreciation of the System Development Life Cycle and project management methodologies
o    Able to assess upstream and downstream impact from changes
o    Able to perform business analysis, business process mapping and user requirements gathering.
•    4 to 5 plus years’ related experience in retail credit portfolio / policies management. Consulting and risk vendor experiences will also be considered
•    Experience in Retail Credit underwriting, credit policy and digitalization of credit application process will be an advantage
•    Strong analytical skills
•    Good interpersonal, written and verbal communication skills. Able to interact effectively with a diverse group of people, e.g. business users, technical people and vendor
•    Self-starter, able to function with minimal supervision and to perform in a non-structured environment
•    Be able to find a balance of business and technical work
•    Proficiency in tools such as SQL, Relational Database and experience in Credit Decision Analytical Data Management will be an added advantage
•    Project management e.g. planning, progress tracking and reporting, risk / issues log management, will be an added advantage
•    Experience in Java or Business Rules Engine code development will be a plus
•    Experience in implementing of Machine Learning (ML) /Artificial Intelligence (AI) driven solution for Credit Underwriting processing and Data Analytics

Be a part of UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

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