Sr Client Servicing

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices.

Our history spans more than 80 years. Over this time, we have been guided by our values — Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

About the Department

The Wholesale Bank function operates a dynamic business model that provides financial services and solutions to help our clients achieve their strategic business objectives. Our mission is to become the premier-provider of banking services and solutions for Asia-based commercial banking companies (small medium enterprises), large corporations, financial institutions as well as multinational corporations. Our coverage teams work in full alignment with specialised teams across Transaction Banking, Investment Banking, Global Markets and Group Retail to deliver seamless solutions to our clients.

Job Responsibilities

1. Memberikan tanggapan segera setelah menerima permintaan dan/atau pertanyaan dari Nasabah terkait UOB Infinity dan Cash Product Management lainnya yang ditentukan kemudian dengan melibatkan pihak-pihak terkait yang diperlukan untuk menjawab permintaan dan/atau pertanyaan tersebut. Semua permintaan dan/atau pertanyaan permintaan harus dipenuhi dalam waktu 24 jam sejak diterima.

2. Memastikan semua permintaan dan/atau pertanyaan terkait UOB Infinity dan Cash Product Management lainnya yang ditentukan kemudian dari Nasabah selesai sesuai waktu yang ditentukan

3. Mencapai keluhan NIL pada sikap dan keterlambatan penyampain tanggapan atas permintaan dan/atau pertanyaan

4. Mengelola keterlambatan penanganan keluhan pada level minimun

5. Mempertahankan tingkat kesalahan NOL dalam memproses permintaan Nasabah. Semua permintaan dan/atau pertanyaan dicatatkan dan diselesaikan tepat waktu

Job Requirements

1. Minimum 5 years banking experience and has a sound knowledge in Bank policy and procedure and external policy (such as Central Bank Policy)

2. Sound knowledge in cash product, services and process (specialist in delivery electronic channel is advantage)

3. Fluent in written and oral English

4. Able to work under pressure and deadline

5. Structural and systematic

6. Mandarin spoken is preferable

Be a part of UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

Apply now and make a difference.