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System Analyst (CRM), Customer Management

Posting Date:  12-Nov-2022

Kuala Lumpur, Wilayah Persekutuan, MY

Company:  UOB Innovation Hub 2 Sdn. Bhd.

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices.

Our history spans more than 80 years. Over this time, we have been guided by our values — Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.


UOB Innovation Hub 2 (InnoHub 2) is a newly set up technology centre located in Kuala Lumpur as part of UOB Group Technology and Operations to deliver innovative financial technology solutions that enable business growth and technology transformation. 

About the Department

The Technology and Operations function is comprised of five teams of specialists with distinct capabilities: business partnership, technology, operations, risk governance and planning support and services. We work closely together to harness the power of technology to support our physical and digital banking services and operations. This includes developing, centralising and standardising technology systems as well as banking operations in Singapore and overseas branches.

Job Responsibilities

You will be involved in Customer Management and Compliance and be responsible for understanding business requirements and translating them to functional specifications and technical design specification. Key objective is to ensure good quality and smooth delivery of system enhancements that are fully in compliance with mandated framework and guidelines. You will be expected to partner closely with the Customer Management and Compliance leads to plan and manage transitioned deliverables.

Other responsibilities include:

* Participate in application and solution design sessions

* Analyse user requirements and convert requirements to design documents

* Develop system documentation to capture key design decisions

* Communicate complex technical issues to business users in a language they understand

* Execute continuous service improvement and process improvement plans

* Create technical documents for the solutions.

* Compile timely, comprehensive, and accurate documentation and or reports as requested

* Perform design and development of applications according to change requests and project requirements

* Test, maintain and recommend software improvements to ensure strong functionality and optimization

* Work with production support team members to conduct root cause analysis of issues, review new and existing code and/or perform unit testing

* Compile and assess user feedback to improve software performance



Job Requirements

* At least 9 years’ experience in software development, preferably in customer management and/or compliance

* Senior software engineer with knowledge in CRM Platform (MS Dynamics/Siebel/Salesforce) and SQL/Oracle and/or Compliance related capabilities

* Extensive knowledge in service management/production support will be an added advantage

* Experience with UNIX and/or Windows operating system will be an added advantage

Be a part of UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

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