System Analyst (Solution Design/Requirements Gathering), Digital Banking

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices.

Our history spans more than 80 years. Over this time, we have been guided by our values — Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

UOB Innovation Hub 2 (InnoHub 2) is a newly set up technology centre located in Kuala Lumpur as part of UOB Group Technology and Operations to deliver innovative financial technology solutions that enable business growth and technology transformation. 

Job Responsibilities

You will be involved in the end-to-end software development lifecycle and support for Digital Banking (which could be projects, quarterly change requests, L3 production fixes). This includes analysis and design to development, implementation, testing and support. You will be expected to work closely with both business and technical teams to drive technical / system requirements lifecycle from abstract product vision up to detailed technical requirements.

You will also be responsible for quality assurance of the solution designs and technical documentation deliverables in conformance to the Bank-defined software delivery methodology and tools. You will partner closely with the Digital Banking leads to plan and manage transitioned deliverables.

Other responsibilities include:

• Analyse user requirements and convert requirements to design documents

• Evaluate and analyse existing interactions and processes to identify potential downstream impacts

• Create technical documents for the end to end solution design with accurate details and clear indication of system dependencies

• Work closely with Solution Architects and developers and drive application design sessions

• Communicate complex technical issues to business users in a language they understand

• Participate in Sprint Planning activities and conduct Defect Triage

• Test, maintain and recommend software improvements to ensure strong functionality and optimization

• Work with developers to conduct root cause analysis of issues, review new and existing code and/or perform unit testing

• Execute continuous service improvement and process improvement plans

• Ensure complete documentation with full traceability and change management

About the Department

The Technology and Operations function is comprised of five teams of specialists with distinct capabilities: business partnership, technology, operations, risk governance and planning support and services. We work closely together to harness the power of technology to support our physical and digital banking services and operations. This includes developing, centralising and standardising technology systems as well as banking operations in Singapore and overseas branches.

Job Requirements

* At least 5 years’ experience in software development, preferably in digital banking

* Minimum 1 year of experience in driving technical/systems requirements lifecycle, from abstract product vision to detailed system requirements

* Strong business and technology knowledge in retail banking, credit/debit cards, ATM and payment systems as well as internet and mobile banking domains

* Proficient in end to end solution design and technical documentation

* Experience in development, preferably full stack with experience in React, Java, Spring Boot and microservices architecture

* Familiarity with web content management systems, Adobe Experience Manager Forms and Sites and/or TeamSite would be good to have

* Strong analytical skills and detail-oriented

* Able to analyse and verify that user requirements are technically feasible, and suggest alternatives or improvements

* Experience in Agile practices

* Strong communication skills to communicate with both business users and technical teams

* Experience in troubleshooting issues and defects, performing root cause analysis and providing solutions

* Experience in service management/production support

Be a part of UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

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