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Operations Assistant (1-Year's Contract), Card Operations Processing Centre-Chargeback

Posting Date:  31-Dec-2021

Tampines, Singapore, SG

Company:  United Overseas Bank Limited

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices.

Our history spans more than 80 years. Over this time, we have been guided by our values — Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

About the Department

You will report into the UOB Card Operations & Processing Centre (COPC). COPC supports the unsecured loan products and services..

 As a Team Member to COPC, you  review and analyse the dispute cases (also known as chargeback) and liaise with UOB Teams and international bodies to help customers resolve billing matters

Job Responsibilities


  • Manage billing disputes (chargeback) related to Credit and Debit Cards
  • Interaction with customers (cardholder and merchants), organisations and international network to resolve billing matters
  • Review process and procedures, and identify areas for improvement and risk control


Job Requirements

  • Proficient in Microsoft Office applications and basic accounting knowledge;
  • Strong analytical skills; meticulous and ability to deal with ambiguity and make timely decision;
  • Ability to multi-task in a team and work under pressure to produce accurate results meeting deadlines;
  • Self-motivated, independent and good team player;
  • Good interpersonal and communication (in both verbal and written) skills to effectively interact with colleagues and customers.


Be a part of UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

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