Technical Delivery Manager (CRM/Microsoft Dynamics CRM)

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices.

Our history spans more than 80 years. Over this time, we have been guided by our values — Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

UOB Innovation Hub 2 (InnoHub 2) is a newly set up technology centre located in Kuala Lumpur as part of UOB Group Technology and Operations to deliver innovative financial technology solutions that enable business growth and technology transformation. 

About the Department

The Technology and Operations function is comprised of five teams of specialists with distinct capabilities: business partnership, technology, operations, risk governance and planning support and services. We work closely together to harness the power of technology to support our physical and digital banking services and operations. This includes developing, centralising and standardising technology systems as well as banking operations in Singapore and overseas branches.

Job Responsibilities

You will be involved in Customer Management and Compliance and be responsible for understanding business requirements and translating them to functional specifications and technical design specification.

Key objective is to ensure good quality and smooth delivery of system enhancements that are fully in compliance with mandated framework and guidelines.

You will be expected to partner closely with the Customer Management and Compliance leads to plan and manage transitioned deliverables.

Other responsibilities include:

• Plan technical deliverables (including any system enhancements and upgrades) to meet project’s requirements within allocated budget and schedule
• Plan & collaborate across different application teams to manage technical dependencies of the solution
• Plan, monitor and manage risks/issues related to technical delivery
• Provide status update related to technical delivery to Project Manager (PM)/ Program Manager
• Partner with System Analysts, Functional Business Analysts and SME’s to collate, understand and finalize functional and technical requirements
• Provide Systems input to specification phase (effort estimates, high level delivery plan) based on impact assessment etc
• Partner with Development Manager in managing application teams to build the enhancements
• Partner with Test Manager to ensure completion of System Integration Testing (SIT), User Acceptance Testing (UAT), performance / load testing and application security testing with quality results
• Prepare and manage technical implementation plan across application teams - coordinate technical implementation activities across application teams to ensure non-event production cutover and adequate post implementation support
• Escalate issues that impacts project schedule on timely basis and propose workarounds/resolutions

Job Requirements

• Leadership experience in managing IT delivery teams and implementing large-scale project
• Experience in actual systems development work, with prior coding, functional and technical specifications, systems development and testing experience
• Have exposure using tools such JIRA, Confluence, MS Project, Excel, Visio or equivalent
• Proven result-oriented person with a focus on delivery
• Strong negotiation skills and vendor management skills
• Highly effective communicating with technical stakeholders, proficient communicating with non-technical stakeholders
• Good knowledge in financial services policies, procedures, products and industry practices preferred
• Good understanding and experience in software development cycle (Waterfall or Agile best practices)
• Good problem solving, analytical, synthesis, system thinking and solutioning skills

Additional Information:

• Server / Database - Windows, SQL
• Language - MS Dynamics, C#, React JS, SQL
• OS - Windows

Be a part of UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

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