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Posting Date: 

Toa Payoh, Singapore, SG

Company:  United Overseas Bank Limited
About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices.

Our history spans more than 80 years. Over this time, we have been guided by our values — Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

About the Department

The Credit and Risk Management function is comprised of three teams: Risk Management, Credit and Special Asset Management. We manage the risks arising from the Group’s business activities within the risk appetite established by the Board. This involves identifying and evaluating the risks, developing effective risk governance and strategies as well as providing independent assessment of the overall risk profile.

Be a part of UOB Family

Apply now and make a difference.

Job Responsibilities
  • Call Customer to remind on overdue payment (Provide information of payment amount and due date to minimize risk exposure)
  • Negotiate with customer on repayment if they are unable to fulfill payment obligation
  • Attending to customer’s account enquiries and rendering prompt services on their request
  • Follow up with customer via various communication tools (E.g telephone, sms, letters etc)
  • Update conversation with customer in collection system
  • Making calls in the range of 100 to 150 daily
  • Meeting and exceeding KPI set by management
  • Assist in Ad-Hoc restructuring projects (Eg. Post moratorium exercises, payment extension/deferment programs etc)
Job Requirements


  • Work Experience Desired
    • Minimum 1 year, banking and finance related, debt management


  • Attributes/Personality
    • Customer Focus
    • Good Team Player
    • Has integrity in her/his area of work
    • Willing to learn
    • Able to multi task and work on demand
  • Skills/Technical Ability

    • Good Interpersonal and Communication Skills
    • Good Negotiation Skills
    • Good Writing Skills
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