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Posting Date:  04-Feb-2021

Toa Payoh, Singapore, SG

Company:  United Overseas Bank Limited
About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices.

Our history spans more than 80 years. Over this time, we have been guided by our values — Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

About the Department

The Credit and Risk Management function is comprised of three teams: Risk Management, Credit and Special Asset Management. We manage the risks arising from the Group’s business activities within the risk appetite established by the Board. This involves identifying and evaluating the risks, developing effective risk governance and strategies as well as providing independent assessment of the overall risk profile.

Job Responsibilities
  • Perform collection / recovery activity on delinquent Business Banking accounts which comprised of Secured, Unsecured, Government loans and Trade facilities
  • Negotiate with customer on payment and follow up on payment arrangements
  • Review and assess suitability of customer eligible under Bank's financial assistance program
  • Review and initiate cost effective collection and recovery avenues to maximise recoveries and minimise losses
  • 90 calls per day, reviewing eligible cases for relief program and implementation
  • Statistical reporting
  • Meet and achieve KPI set
Job Requirements
  • Attributes/Personality Traits:
    • Customer Focus
    • Good Team Player & Result Driven
    • Has integrity in her/his area of work
    • Independent, Responsible & Committed
    • Able to multi task and work on demand


  • Skills/Technical Ability:
    • Knowledge in Microsoft Words, Excel & Powerpoint
    • Good Interpersonal and Communication Skills
    • Good Analytical Skills        
    • Good Negotiation Skills
    • Good Writing Skills
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